Frequently Asked Questions

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General Questions

  • Our devices are certified under FCC, UKCA and now CE! We can ship to USA, Canada, EU and EEA EFTA. Live somewhere else? Let us know so we can see what it would take to ship to you.

    Customers outside of the US are responsible for all taxes and tariffs required by the laws of their locality.

  • Shipping costs are calculated using the weight of the items and the distance to where you live. We use USPS and shipping times vary depending on where you are located.

  • We are a very small group and are focusing our efforts and resources on getting the product out into the world to begin with. As we grow we will be able to devote more resources to keeping items perpetually in stock. We hope to see you there!

  • All of our devices have standard limited warranties. To read more about RadView’s Warranties, click here.

  • We’d love to hear from you. Send us a message!

  • We want to see it! We encourage customization and integration and would be thrilled if you would less us know what you've made. Send us a message!

Questions about Mk.1 & Mk.2

  • RadView Mk.1 & mk.2 detectors are built to be gamma detectors; sensitive to both high and low energy gamma radiation. The scintillator is enclosed in protective resin and therefore cannot pick up on alpha particles. For beta, removing the primary device from it’s aluminum shell will allow for limited beta detection.

  • The Mk.1 and Mk.2 are powered through a mini XLR cable that connects to your micro-controller. Depending on your set-up and level of customization, the power draw is very low (10mA) and can be powered using a couple of button cells.

  • Due to the length and orientation of the scintillator, the middle of the sides is the most sensitive, NOT the end of the device.

  • Further testing still needs to be completed for us to assign an exact rating. The main detector is protected by layers of resin and the aluminum shell, meaning it is likely splash resistant. However, we do not recommend submerging the device as the mini XLR ports are vulnerable to water damage.

  • More testing will be conducted in the future to determine the exact drop sensitivity of the device. For now, please avoid dropping the device from any height as impact might prevent the ability to create a clear spectrum. If your device has changed or ceased function after a fall, please contact us, we’re interested in the data and might be able to provide a new detector.

  • If you have a beta test device, there is no compensation. The standard Mk.1 and Mk.2 are temperature compensated.

  • We ship the Mk.1 and Mk.2 with a standard set of components so that anyone can start it up without special hardware. You are welcome to use or replace any component (such as the microcontroller) with a 3rd party component of your choice, however we cannot guarantee the device will function as expected using 3rd party hardware or software. If you would like an exact replacement of our startup kit components directly from us, head over to our store!

  • Mk.3 is going to be an all-in-one , with higher specs and overall functionality with a price-point to match. We are focusing our efforts on fully launching our current products, but the Mk.3 is still in our future.

Questions about the AlphaHound Lineup

  • AlphaHound+ is capable of generating a spectrum based on the incoming alpha/beta energies. This information is very usable for AB separation however, for true alpha spectroscopy a vacuum chamber and more advanced detectors are needed.

  • the sparkles are intended to be a visual representation of the number of hits registered by the device, not the location of a hit. If you would like a device that is closer to one-to-one hit location to sparkle location, we would be happy to build you a custom device with a larger number of sensors, with proportional cost.

  • The most likely culprit would be the sensitive Mylar film on the back. We ship a free replacement card with every purchase, so we would recommend trying that first. For more information on repairing an AlphaHound, visit our Guides page.

  • We don't recommend dropping the device, but the metal case provides a significant advantage in durability. The only component that might be sensitive to a standard drop is the OLED screen, that can be replaced. For more information on repairing an AlphaHound, visit our Guides page.

  • The AlphaHound is splash-proof, but we do not recommend exposing it to significant amounts of water such as rain or submerging.

  • The AlphaHound is designed to be user-repairable. We provide drop-in replacement parts for all of the breakable components, including the Mylar film and the OLED screen on our purchasing page. To learn more about repairing your AlphaHound, visit our guides page.

  • Just pay the difference in base price and you got it. Send us back your standard AlphaHound and we'll send you whichever device you've upgraded to, and we'll throw in free shipping both ways. Contact us if this is something you are interested in.

Questions about CDV x RadView

  • That depends on what your goal is! The Mk.1 has higher sensitivity, and the Mk.2 has sharper resolution. We recommend Mk.1 if your primary goal is detecting radiation and Mk.2 if your primary goal is identifying radioactive isotopes.

  • Certainly! If you already have a CD V-700 that you are looking to get modded, you can send it to us to do the updating for you. Just send us a message and we'll get it arranged.

  • We are happy to discuss integrating RadView into any device. Just send us a message and we'll figure it out together.